What If I Have An Emergency Or Immediate Need And Can't Reach My Consumer Service Coordinator?

If you need to speak with someone immediately, and you can only reach your Consumer Service Coordinator's voice mail, press "0" and ask for assistance. We have an assigned Duty Officer of the Day for each unit available during regular business hours (Monday-Friday, 8 a.m. to 5 p.m.) to answer your questions and provide assistance. Our Consumer Service Coordinators take turns acting as Duty Officer so that a knowledgeable staff person, even if your Consumer Service Coordinator is out of the office, is available to answer your call.

If you need to speak with someone after business hours, you can telephone our emergency phone number (909)820-3900 (or toll free at 1 (866) 230-7425 if you are out of the local calling area) and you will be connected with our emergency response system. The response system will ask you the nature of the emergency. You will be contacted by a duty person who will try to assist you with your emergency until the next business day. Our Program Managers and Senior Counselors take turns acting as the emergency on-call worker, so that a knowledgeable staff person is always available to answer your emergency call.