Helpful Tips from Consumer Service Coordinators:

The following tips from Consumer Service Coordinators can help promote a positive consumer/family-professional partnership:

• Request timely and up-to-date progress reports and evaluations for yourself or your family member with a disability, and maintain a portfolio of these reports.
• Allow Consumer Service Coordinators ample time to request services as specific funding criteria have to be researched.
• Be proactive - don't wait until the last minute to call your Consumer Service Coordinator for assistance.
• Don't be afraid to ask questions.
• Each consumer's service plan is based on individual needs and preferences, and therefore, your service plan and services will not "mirror" those of another consumer or family.
• If your Consumer Service Coordinator doesn't answer the phone, please leave a message. Phone messages are picked up on a regular basis.
• When leaving voice mail messages, be sure to give your name and phone number in a clear voice, explain the specific problem or issue, and leave different times the regional center staff can return your call.
• Consumer Service Coordinators are frequently in the community, so be sure to schedule meetings in advance.
• Share your experiences on both good and bad resources with your Consumer Service Coordinator.
• Be sure to keep your Consumer Service Coordinator up to date on you or your family member. You should always let your Service Coordinator know if you or your family member are hospitalized, suspended from school, have a family crisis, or if you suspect abuse.
• It's helpful to keep your Consumer Service Coordinator's name and telephone extension handy. Write it down in a convenient place you can remember.
• Sign and return IPP and IFSP documents promptly.