Quality Assurance Working in partnership with providers to ensure the highest quality of services What is Quality? The Performance Accountability Workgroup, one of three workgroups formed by the Department of Developmental Services’ (DDS) Service Delivery Reform Committee, noted that “improving service quality requires the service providers not only consider the health, safety and personal rights of people with developmental disabilities, but that they also effectively address the specific goals and expectations of each individual. Services that are of high quality result in positive changes, or outcomes, in the life of the individual. Thus, the achievement of positive, meaningful outcomes for individuals receiving the service becomes key in defining and evaluating service quality.” The Quality Assurance team at Inland Regional Center is committed to work in partnership with Service Providers to focus upon continuously improving service quality for people with developmental disabilities. The Quality Assurance staff (Consumer Program Liaisons) are available to ensure regulatory compliance, provide technical assistance, and to act as a resource to providers in an effort to make services as effective as possible for people with developmental disabilities. Quality Assurance reviews are accomplished in accordance with Title 17 of the California Code of Regulations. Consumer Program Liaisons are available to provide technical assistance and consultations as needed. |
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