In September 2020, at the request of Inland Regional Center’s (IRC) Resource Development and Transportation Unit (RDTU), our Community Engagement Team created a survey to gauge the individual, community stakeholder, parent, staff, and service provider support for a mobile IRC service. The intent of the service is to provide mobile intake and community outreach to individuals and their families who live in areas of IRC’s catchment where transportation is limited. This service would be created using Community Resource Development Project Funds (CRDP) requested from the Department of Developmental Services (DDS).
The survey was sent using IRC’s listserv totaling 7,552 surveys being sent out, administered in both English and Spanish. The survey was opened and read by 2,309 individuals, parents, service providers, and community stakeholders. Of those who opened and read the email, 597 clicked on the survey and 453 completed the survey.
To obtain additional feedback from the IRC stakeholders, Community Engagement utilized all the social media platforms associated with the agency. On September 30, 2020, the survey link was posted to Facebook, Instagram, and Twitter, in English and Spanish. This post was viewed 1,554 times and drove people to the survey to be completed and submitted.
Of the completed survey, approximately 80% of the results were in favor of the mobile services. Also included in the survey were a few helpful and innovative ideas provided by the community. A few highlights:
- Have regular locations and time frames for visits, so families know where to find us
- Use to distribute PPE or healthy food to families who do not have transportation
- Have the board members use it for a meet and greet in different areas
- Partner with Social Security, Medicare, and the VA, to park the vehicle at those locations on a regular basis
- Use as a mobile library of resources for families
There were also several comments on the survey that asked for it to be used specifically for trainings as well as Autism services.
In addition to this survey, and to meet the needs of our individuals, IRC’s Resource Development and Transportation Unit utilizes the results of a bi-annual survey created by the Autism Society of the Inland Empire. This survey shows that our unmet needs are as follows:
- 30% – Need social skills training and community integration
- 11% – Improve communication
- 10% – Improve independence and safety skills
- 21% – Social skills training and community integration
- 20% – Employment, day services
- 11% – Improve independence and safety skills
The results of the surveys completed by community stakeholders, parents, staff, service providers and the individuals who IRC serves, are what drives the annual CPP/CRDP plan for IRC.
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