Clients and Families
Welcome IRC Clients and Families! This page was designed to help you learn about how Regional Centers operate, how IRC provides services, and the roles Service Coordinators play in your service plan. You will also find definitions for frequently used terms, information about IRC documents/forms, and what to do if you disagree with a decision made by the Regional Center. If you have any questions about the information presented here, please contact IRC’s Community Engagement team.
Frequently Used Terms
- Lanterman Act and Regional Center
- Clients and Service Coordinators
- Individual Program Plan
- Services and Providers
Inland Regional Center, along with 20 other Regional Centers in the state of California, was established by the Lanterman Act, a law passed in 1969. The Lanterman Act ensures that people with developmental disabilities receive supports and services to live the most independent and productive lives possible. The Lanterman Act defines which diagnoses make someone eligible for Regional Center services, what types of supports/programs will be provided, how program plans are developed, and much more. Also, frequently used terms like Client, Consumer, CSC, and IPP, come directly from the Lanterman Act.
- DDS/Lanterman and Related Laws
- Lanterman Developmental Disabilities Services Act (PDF)
- Lanterman as a Foundation (Presentation)
- Consumer's Guide (English | Spanish)
The Lanterman Developmental Disabilities Services Act is codified in the California Welfare and Institutions Code. This compilation, prepared by the Legislative Counsel, includes the 2021 revisions to the Lanterman Developmental Disabilities Services Act and related laws (Divisions 4.1, 4.5, and 4.7 of the Welfare and Institutions Code and Title 14 of the Government Code). Please visit the California Legislative Information Website for the official and most current versions of the Lanterman Act and other California laws. This edition shows all sections as they are in effect on and after January 1, 2021. The Lanterman Act is printed every two years; DDS is currently out of printed copies of the 2017 Lanterman Act. A PDF of the Lanterman Act may be downloaded and printed for your personal use. If you have questions, please email [email protected]. – DDS Website, Lanterman and Related Laws.
IRC is committed to establishing collaborative relationships with Clients and families. Our primary focus is creating service plans that address the individual needs of each Client. Though, there may be occasions where the Regional Center and a Client/family disagree about eligibility or services. If you disagree with a Regional Center decision you can ask your Service Coordinator, and if appropriate their Program Manager, to meet with you and discuss the decision. This allows everyone involved to make sure that all essential information was considered. If things cannot be resolved during this meeting, Clients/families have the right to appeal the decision.
Below are links to the Appeals process and forms found on the Department of Developmental Services website. If you would like to speak to an IRC Representative about the Appeals process you can contact our Fair Hearings & Legal Affairs Department.
Note: Appeals deal specifically with disagreements regarding eligibility or the type/amount of services in a Client’s service plan. If you have a concern or complaint that is not related specifically to a service or eligibility you can contact our Community Engagement team or use the Consumer Complaint Process.
Person-centered planning is used when developing a Client’s Individual Program Plan (IPP). The IPP outlines the goals developed by the Client and their support team, as well as the services and supports they will receive to help those goals. Many of the services/supports listed in the IPP are funded by Inland Regional Center. However, services and supports may also be provided by other agencies such as the Social Security Administration, school districts, county agencies, etc.
All services funded by IRC must be linked to an IPP goal and the Client must meet the qualification criteria for that service, as established by the Lanterman Act.
Below you will find a list of the most common services provided by IRC. This list a reference and resource to IRC Clients and their families. Any service not addressed here may be discussed with an IRC Service Coordinator.
Common Services Listing | Lista de Servicios Comunes
Common Services Fact Sheets:
Day Program Options - English
Living Options - English | Spanish
Respite - English | Spanish
Transition - English | Spanish
A conservatorship is when a judge appoints another person to act or make decisions for the person who needs help. The person the judge appoints is called the conservator. The person who needs the help is the conservatee who is 18 years or older. A judge can only appoint a conservator if other less restrictive options won't work.
A conservatorship must be the least restrictive type of assistance needed to help a person with a developmental disability lead a life of their choice. That requirement continues even after a conservator is appointed.
Because people need different levels and types of help there are different types of conservatorships:
- General conservatorship: A conservatorship where the conservator has all powers and responsibilities, except ones found unnecessary
- Limited conservatorship: A conservatorship where the conservator’s powers are strictly limited to up to 7 specific powers based on the needs of the conservatee
With either type of conservatorship, the conservator may handle just the care of the person or may also manage the person's finances.
- If they're responsible for a person's care and protection, it's called a conservatorship of the person.
- If they handle finances, it's called conservatorship of the estate.
For more information in San Bernardino County please visit: https://www.sb-court.org/divisions/probate/conservatorship
For more information in Riverside County please visit: https://www.riverside.courts.ca.gov/SelfHelp/Conservatorship/conservatorship.php
Coordinated Family Support (CFS) Services Pilot Program
In June 2022, the State's Budget Trailer Bill for developmental services, SB 188 (Chapter 49, Statutes of 2022), added Welfare and Institutions Code section 4688.06, establishing the Coordinated Family Support (CFS) Services Pilot Program.
The CFS Pilot Program recognizes the right of adults with disabilities to reside in the family home. Also, the CFS Pilot Program acknowledges that adults with developmental disabilities and their families may need services tailored to their unique needs while creating a respectful atmosphere mindful of the family's language, ethnicity, and culture.
Read more about the CFS Pilot Program here:
- DDS Coordinated Family Support (CFS) Webpage
- Coordinated Family Support (CFS) Service Community Webinars: English | Spanish
Video: Coordinated Family Support (CFS) Services Pilot Program (ASL)
Program Manager Search Tool
Our Community Engagement team is also available to help and can be reached at [email protected].
Copies of Client/Applicant files shall be made only with the express written consent and authorization of an adult Client/Applicant, conservator, parent/legal guardian of a minor or as otherwise allowed pursuant to Welfare and Institutions Code (WIC) Section 4514. IRC may charge a nominal fee to reproduce records in accordance with WIC Section 4725 and Evidence Code Section 1158. Electronically stored records may be copied to a password protected CD and mailed via certified mail, sent via encrypted mail (file size permitting) or fax. There is no charge for an electronic transfer. There is no charge for records if you have filed an appeal and the appeal is pending.
To request records:
1. Individuals seeking their records or Parent/Guardian/Conservator, complete this form: Request to Obtain Records (English | Spanish)
2. If written consent is needed to obtain records, complete this form: Authorization to Release Confidential/Protected Health Information (English | Spanish)
3. Please submit your record request forms to:
Inland Regional Center
P.O. Box 19037
San Bernardino, CA 92423
Fax: (909) 890-3008
The Department of Developmental Services (DDS) has created a program to allow Regional Center Clients more control in developing their service plans and selecting service providers. The Self Determination Program (SDP) gives participants a budget to purchase services and supports from the providers of their choice. SDP participants have a larger role in their service planning and implementation while receiving assistance from a financial services management provider and an independent facilitator. For detailed information and program updates, visit the DDS Self-Determination home page.
Who is eligible for the Self-Determination Program?
Any eligible regional center client may participate in the Self-Determination program on a voluntary basis. The client must meet the following eligibility requirements:
- Has a developmental disability as defined in Welfare and Institutions Code 4512.
- Agrees to specific terms and conditions, which include but are not limited to participation in an orientation for the Self-Determination Program, working with a Financial Management Services entity, managing the Self-Determination Program services within an individual budget; and only purchasing services that are eligible for federal financial participation and not available from a generic agency.
- Does not live in a licensed long-term health care facility (i.e., a Skilled Nursing Facility or Intermediate Care Facility or State Developmental Center).
- If an individual living in one of these facilities expresses interest in the Self-Determination Program, through the person-centered planning process, he or she can request that the regional center begin making arrangements for their transition to the Self-Determination Program, provided that he or she is reasonably expected to transition to the community within 90 days.
Office of the Self Determination Program (SDP) Ombudsperson:
Phone: (877) 658-9731
Email: [email protected]
SDP Network - Independent Facilitators
Click here to register online and start your SDP orientation
- Inland Regional Center Learning Center (Self-Determination Orientation) - English | Español
- SCDD Self-Determination Program Orientation Page - English | Español
- Self-Determination Advisory Committee Recruitment Flyer
- SCDD Statewide Self-Determination Orientation Flyer (PDF) - English | Español
- Self-Determination Program Flyer (PDF) - English | Español
- Self-Determination Roadmap (PDF)
- Financial Management Service (FMS) Contact List - Department of Developmental Services
At Inland Regional Center, we have a Diversity Outreach Coordinator who designs and implements projects for underserved populations. Those populations, as identified in our Purchase of Service (POS) Data, are the Spanish speaking/Hispanic community and Clients with Autism. Our Diversity Outreach Coordinator plays a significant role in our disparity data process: facilitating community input meetings, assisting in the design and distribution of marketing materials to underserved populations, and presenting data findings in both English and Spanish. Additionally, she fosters relationships with IRC Service Coordinators to help identify trends in service spending from the case management perspective. She works diligently alongside our Community Engagement Manager to create a greater awareness of services disparities and to increase cultural competency.
To connect with our Diversity Outreach Coordinator or learn more about our disparity programs contact our Community Engagement team at [email protected].
Employment First Policy
Inland Regional Center (IRC) philosophies include promoting independence, empowering our Clients, and ensuring they are included in the everyday routines of community life. Consistent with state law and agency core values, IRC has developed an Employment First Policy. IRC’s Employment First Policy states that integrated employment will be the first option for every working age adult and fully supports the principles outlined in Assembly Bill 1041.
Register to Vote!
Inland Regional Center encourages all members of the IRC Community, including our Clients, to participate in the democratic process and exercise their right to vote. Visit the Secretary of State’s website to register today! registertovote.ca.gov
Private Insurance Co-Payments
For many IRC Clients, January 1, 2018 will be the beginning of a new insurance plan year. Clients/families who have private insurance and are receiving co-pay, co-insurance, or deductible assistance from Inland Regional Center must submit an Insurance Information Form. This form is for those receiving assistance with behavioral health therapies.
This form will be sent to those receiving assistance, November 1, via mail and must be returned by December 31, 2017. Those who may require assistance with this form should contact their Service Coordinator.
Inland Regional Center is committed to preserving the privacy and confidentiality of the Clients we serve, in accordance with state and federal law. In some cases, IRC may not be able to provide information requested where confidentiality may be at risk. Please read more about Records Requests on our Accountability page.