Accountability
At IRC, we aim to uphold the highest standards of integrity and transparency, in providing services to our Consumers. This dashboard has been created in accordance with our Transparency and Access to Public Information Policy. Our goal is to connect our Consumers, their families, and the community with information about how IRC conducts business and manages funds, while addressing the needs of a diverse population. Information about agencies that provide oversight to IRC and advocate for our Consumers can also be found here.
Transparency
Department of Developmental Services – DDS provides services to California residents with developmental disabilities, through contracts with 21 regional centers, including IRC. DDS monitors regional centers to ensure services are provided in accordance with the Lanterman Act, the legislation that established and guides the regional center system.
State Council on Developmental Disabilities – SCDD works to ensure that individuals with developmental disabilities and their families actively participate in planning the services and supports they need. SCDD has 13 regional offices providing services such as, advocacy assistance, training, and public information.
Office of Clients’ Rights Advocacy – OCRA is a division of Disability Rights California. Through OCRA, a Clients’ Rights Advocate is designated for each regional center to help with legal problems and to investigate denials of rights.
OCRA Office (IRC Clients) – (909) 383-1133 | [email protected]
Bianca Rosales – Assistant Clients’ Rights Advocate | [email protected]
Each fiscal year regional centers and the Department of Developmental Services gather information on how services and supports are purchased. This information is referred to as Purchase of Service (POS) data. POS data shows how regional centers spent service dollars in five categories: by age, race/ethnicity, primary language, disability, and residence type. Below you can view current and past IRC POS data and associated materials.
Diversity/Disparity Assurance Plan
2021-2022 – English | Español
2020-2021 – English | Español
2019-2020 – English | Español
2018-2019 – English | Español
2014-2015 | 2015-2016 | 2016-2017 | 2017-2018
POS Disparity Data
2022 – English | Español
2021 – English | Español
2020 – English | Español
2013 | 2014 | 2015 | 2016 | 2017 | 2018 | 2019
POS Public Input Meeting Presentation
2022 – English | Español | ASL
2021 – English | Español
2020 – English | Español
2019 – English | Español
Overview of Community Engagement Department – Presentation
If you would like to request copies of the Purchase of Service Data from previous years, please contact [email protected]
IRC provides IRS reports, annual financial statements, and associated data to maintain fiscal transparency. This information explains how IRC spends tax dollars received through state and federal funding.
IRC Form 990
2021-2022 | 2020-2021 | 2019-2020 | 2018-2019 | 2017-2018 | 2016-2017 | 2015-2016 | 2014-2015
IRC Financial Statements / Independent Audits
2021-2022 | 2020-2021 | 2019-2020 | 2018-2019 | 2017-2018 | 2016-2017 | 2015-2016 | 2014-2015
Report on Administrative Expenditures – 2021-2022 | 2020-2021 | 2019-2020 | 2018-2019 | 2017-2018
Report on Personnel Classifications – 2022 | 2021 | 2020 | 2019 | 2018
Report on Managerial Salaries, Wages, and Benefits – 2022 | 2021
Functional Operations Staffing Surveys
2022 | 2021 | 2020 | 2019 | 2018 | 2017
DDS Audits – 2018-2019 | 2017-2018 | 2016-2017 | 2015-2016 | 2014-2015
2012-2013 and 2013-2014
IRC TCM Chart – 2017
Each year, the Department of Developmental Services (DDS) and IRC develop a performance contract to determine and measure how IRC delivers services.
Performance Contracts
2023 – English | Spanish | DDS Approval
2022 – English | Spanish
2021 – English | Spanish
2020 – English | Spanish
2019 – English | Spanish
2015 | 2016 | 2017 | 2018
Performance Contract Report
2022 – English | Spanish
2021 – English | Spanish
2020 – English | Spanish
2019 – English | Spanish Addendum – English | Spanish
2018 – English | Spanish
2016 | 2017
Performance Contract Year-End Report
2022 – English | Spanish
2021 – English | Spanish
2020 – English | Spanish
2019 – English | Spanish
2018
Performance Contract Presentations
2022 | 2021 | 2020 | 2019 | 2018 | 2017
In 2016, IRC was notified by Department of Developmental Services (DDS), that caseload requirements were not met for 2 consecutive reporting periods. IRC was asked to create a correction plan with input from the IRC Community. The original DDS letter and corresponding IRC plan can be viewed below.
DDS Letter and IRC Plan of Action – June 2016
IRC Caseload Ratio Plan of Action Letter August 2023
English | Español | Vietnamese | Arabic | Tagalog | Chinese
IRC Caseload Ratio Plan of Action Letter May 2022 – English | Español
IRC Caseload Ratio Plan of Action Letter October 2021 – English | Español
IRC 2023 Caseload Ratio Survey DDS Acknowledgement Letter
IRC 2022 Caseload Ratio Survey DDS Acknowledgement Letter
IRC Caseload Ratio Compliance Presentation – 2022
IRC Caseload Ratio Plan of Correction Letter – March 2022
IRC Caseload Ratio Plan of Correction Letter – July 2021
IRC Caseload Ratio Plan of Correction Letter – September 2020
IRC Caseload Ratio Plan of Correction Letter – June 2017
The National Core Indicators (NCI) project helps agencies that serve people with developmental disabilities track performance. NCI measures areas of concern such as service planning, community inclusion, health, employment and more. Core indicators are standard across states and help assess service outcomes on a national level.
DDS National Core Indicator (NCI) – Comprehensive Dashboards Landing
IRC NCI Adult, Family, Child Family, and Family Guardian Survey Data 2021-2022
Enclosure A | Enclosure B | Enclosure C | Enclosure D
IRC NCI Child Family Survey Fiscal Year 2018-2019 Acknowledgment
IRC NCI In-Person Survey – 2020-2021 Fiscal Year (Excel)
IRC NCI Family Guardian Survey (FGS) Data – 2019-2020
IRC NCI In-Person Survey Data Presentation – 2021-2022 (PDF)
IRC NCI In-Person Survey Data Presentation – 2020-2021 (PowerPoint)
IRC NCI Public Input Letter 2022-2023 – English | Spanish | Vietnamese | Tagalog | Arabic | Chinese
IRC NCI Public Input Letter 2021-2022 – English | Spanish | Vietnamese | Tagalog | Arabic | Chinese
IRC NCI Public Input Letter 2019-2020 – English | Spanish
IRC must post in accordance to Section [§4519.2] Home and Community Based Services (HCBS) Final Rule Compliance Data. HCBS data will be updated by IRC on September 15, 2020. Please check back then for new information.
DDS Directive on Requirements Waived Due to COVID-19 – 4-15-2020
Compliance Measures for the HCBS Transition
HCBS Final Rule Compliance Report – October 2021
HCBS Waiver Audit – October 2017 | October 2015
HCBS Amendment Monitoring Review Report – October 2017
The 2020-21 Budget Act has included funding for regional centers to improve and promote Language Access and Cultural Competency (LACC) to better support the language needs of individuals with developmental disabilities, their caregivers, and their family members. The primary purpose of these funds is to facilitate more consistent access to information and services for multi-lingual, monolingual, and diverse cultural groups.
Funding to Improve Language Access and Cultural Competency – DDS
FY 21/22 Regional Center Funding To Improve Language Access And Cultural Competency
The Department of Developmental Services (DDS) worked with the Regional Center Performance Measures (RCPM) Workgroup, consisting of representatives from all aspects of the developmental disabilities services system to develop performance incentives and measures to promote improvements in consumer outcomes and regional center performance. This voluntary RCPM program has six focus areas identified by the workgroup, including: Early Start, Employment, Equity and Cultural Competency, Individual and Family Experience and Satisfaction, Person-Centered Services Planning, and Service Coordination and Regional Center Operations. Each focus area has one or more performance measures tied to specific desired outcomes, with corresponding performance targets and incentives.
Regional Center Performance Measures:
Guidelines and Tools
Policies and Procedures
The primary purpose of IRC’s online presence is to promote the mission, message, and brand of Inland Regional Center (IRC) to key audiences. IRC has defined a set of guidelines, or Digital Communications Policies, to assist in maintaining a curated and uniform web experience.
IRC Digital Communications Policy:
English | Spanish | Vietnamese | Arabic | Chinese | Tagalog
IRC’s code of ethics requires employees, officers, and board members to observe the highest ethical standards while conducting business on behalf of the agency. IRC’s Whistleblower Policy (English | Spanish) was established to ensure that any member of the IRC Community can report good faith suspicions, concerns, or inappropriate activity without fear of retaliation.
Whistleblower complaints can be made, anonymously, to the following groups at Inland Regional Center:
Executive Director/General Counsel | Board of Trustees | Human Resources | IRC Managers
Whistleblower complaints can also be submitted directly to the Department of Developmental Services.
The Consumer Complaint Process is used when a Client, or his/her representative, believes a right (or rights) have been unfairly denied by a regional center, developmental center, or a service provider. To register a complaint, please use the Complaint Form/Investigation Request: English | Spanish
Completed complaint forms can be sent to [email protected].
Note: The Consumer Complaint Process is not used for disputes about eligibility for services or the nature, scope or type of services a consumer is receiving – see Appeals Process.
The purpose of the State complaint process is to investigate and resolve any alleged violations of federal or state laws or regulations governing California’s Early Start program including eligibility and services. Early Start is for infants and toddlers under the age of three who have a developmental delay or disability. Parents or any individual, agency or organization may file an Early Start State Complaint. The complaint may be filed against DDS, California Department of Education, any regional center, local education agency, or any private service provider receiving Early Start funds.
To register a complaint, complete the Early Start Complaint Investigation Request form-DS 1827: English | Spanish. For more information, please visit the DDS Early Start Complaint Process Page.
Mail Early Start Complaints to:
Director, Department of Developmental Services
Attn: Office of Community Appeals and Resolutions
1215 O Street (MS 8-20)
Sacramento, CA 95814
Fax: 916-654-3641; Email: [email protected]
Copies of Client/Applicant files shall be made only with the express written consent and authorization of an adult Client/Applicant, conservator, parent/legal guardian of a minor or as otherwise allowed pursuant to Welfare and Institutions Code (WIC) Section 4514. IRC may charge a nominal fee to reproduce records in accordance with WIC Section 4725 and Evidence Code Section 1158. Electronically stored records may be copied to a password protected CD and mailed via certified mail, sent via encrypted mail (file size permitting) or fax. There is no charge for an electronic transfer. There is no charge for records if you have filed an appeal and the appeal is pending.
To request records:
1. Individuals seeking their records or Parent/Guardian/Conservator, complete this form: Request to Obtain Records (English | Spanish)
2. If written consent is needed to obtain records, complete this form: Authorization to Release Confidential/Protected Health Information (English | Spanish)
3. Please submit your record request forms to:
Inland Regional Center
P.O. Box 19037
San Bernardino, CA 92423
Fax: (909) 890-3008
California state law prohibits regional center employees and board members from having any financial interest which might pose a conflict of interest with regional center operations. Every regional center employee and board member must submit a conflict of interest reporting statement.
Conflict of Interest Policy/Procedure – IRC Board Members | IRC Employees
Conflict of Interest Reporting Statements (Compilation) – 2022
Pursuant to Welfare and Institutions (W&I) Code §4434(d), the Department of Developmental Services (Department) has reviewed IRC’s POS policies for compliance with existing laws, regulations, and applicable court decisions.
The Department hereby approves the following POS policies contingent upon the regional center’s assurance the policies are implemented in compliance with applicable federal and state laws and regulations: