Accountability
At IRC, we aim to uphold the highest standards of integrity and transparency, in providing services to our Consumers. This dashboard has been created in accordance with our Transparency and Access to Public Information Policy. Our goal is to connect our Consumers, their families, and the community with information about how IRC conducts business and manages funds, while addressing the needs of a diverse population. Information about agencies that provide oversight to IRC and advocate for our Consumers can also be found here.
Transparency
Department of Developmental Services – DDS provides services to California residents with developmental disabilities, through contracts with 21 regional centers, including IRC. DDS monitors regional centers to ensure services are provided in accordance with the Lanterman Act, the legislation that established and guides the regional center system.
State Council on Developmental Disabilities – SCDD works to ensure that individuals with developmental disabilities and their families actively participate in planning the services and supports they need. SCDD has 13 regional offices providing services such as, advocacy assistance, training, and public information.
Office of Clients’ Rights Advocacy – OCRA is a division of Disability Rights California. Through OCRA, a Clients’ Rights Advocate is designated for each regional center to help with legal problems and to investigate denials of rights.
Jennifer Alfaro – IRC Clients’ Rights Advocate | (909) 383-1133 | jennifer.alfaro@disabilityrightsca.org
Bianca Rosales – Assistant Clients’ Rights Advocate | bianca.rosales@disabilityrightsca.org
Each fiscal year regional centers and the Department of Developmental Services gather information on how services and supports are purchased. This information is referred to as Purchase of Service (POS) data. POS data shows how regional centers spent service dollars in five categories: by age, race/ethnicity, primary language, disability, and residence type. Below you can view current and past IRC POS data and associated materials.
Diversity/Disparity Assurance Plan
2019-2020 – English | Español
2018-2019 – English | Español
2014-2015 | 2015-2016 | 2016-2017 | 2017-2018
POS Disparity Data
* Changes in service delivery and billing in response to the COVID-19 pandemic may have affected individuals and communities differently. Care should be taken in comparing FY 20/21 data to data for previous years. In response to the pandemic and varied individual needs and circumstances, billing for some services changed to a monthly rate instead of hourly or daily rates. As a result, this may have reduced differences among individuals in service authorizations, expenditures, and utilization.
2020 – English | Español
2013 | 2014 | 2015 | 2016 | 2017 | 2018 | 2019
POS Public Input Meeting Presentation
2021 – English | Español
2020 – English | Español
2019 – English | Español
Purchase of Service Data Surveys
2022 – English | Español
Overview of Community Engagement Department | Presentation
If you would like to request copies of the Purchase of Service Data from previous years, please contact community@inlandrc.org
In 2011, IRC was placed on probation by the Department of Developmental Services (DDS). The contract between IRC and DDS was amended to reflect the corrective actions that must be taken. Corrections were to be made in the following areas: fiscal management, compliance with the law and DDS, ensuring a legally compliant work place, and fostering a working relationship with the community.
Original Probation Letter – January 2011
IRC provides IRS reports, annual financial statements, and associated data to maintain fiscal transparency. This information explains how IRC spends tax dollars received through state and federal funding.
IRC Form 990
2012-2013 | 2013-2014 | 2014-2015 | 2015-2016 | 2016-2017 | 2017-2018 | 2018-2019 | 2019-2020
IRC Financial Statements / Independent Audits
2012-2013 | 2013-2014 | 2014-2015 | 2015-2016 | 2016-2017 | 2017-2018 | 2018-2019 | 2019-2020
Report on Administrative Expenditures – 2017-2018 | 2018-2019 | 2019-2020 | 2020-2021
Report on Personnel Classifications – 2018 | 2019 | 2020 | 2021
Report on Managerial Salaries, Wages, and Benefits – Jan 2020
Functional Operations Staffing Surveys
2017 | 2018 | 2019 | 2020 | 2021
DDS Audits – 2014-2015 | 2015-2016 | 2016-2017 | 2017-2018 | 2018-2019
2010-2011 and 2011-2012 | 2012-2013 and 2013-2014
DDS Audit Findings – October 2011
IRC TCM Chart – 2017
Each year, the Department of Developmental Services (DDS) and IRC develop a performance contract to determine and measure how IRC delivers services.
Performance Contracts
2022 – English | Spanish
2021 – English | Spanish
2020 – English | Spanish
2019 – English | Spanish
2015 | 2016 | 2017 | 2018
Performance Contract Report
2020 – English | Spanish
2019 – English | Spanish Addendum – English | Spanish
2018 – English | Spanish
2016 | 2017
Performance Contract Year-End Report
2020 – English | Spanish
2019 – English | Spanish
2018
Performance Contract Presentations
2017 | 2018 | 2019 | 2020
In 2016, IRC was notified by Department of Developmental Services (DDS), that caseload requirements were not met for 2 consecutive reporting periods. IRC was asked to create a correction plan with input from the IRC Community. The original DDS letter and corresponding IRC plan can be viewed below.
DDS Letter and IRC Plan of Action – June 2016
IRC Caseload Ratio Plan of Action Letter October 2021 – English | Español
IRC Caseload Ratio Plan of Correction Letter – July 2021
IRC Caseload Ratio Plan of Correction Letter – September 2020
IRC Caseload Ratio Plan of Correction Letter – June 2017
The National Core Indicators (NCI) project helps agencies that serve people with developmental disabilities track performance. NCI measures areas of concern such as service planning, community inclusion, health, employment and more. Core indicators are standard across states and help assess service outcomes on a national level.
DDS National Core Indicator (NCI) – Comprehensive Dashboards Landing
IRC must post in accordance to Section [§4519.2] Home and Community Based Services (HCBS) Final Rule Compliance Data. HCBS data will be updated by IRC on September 15, 2020. Please check back then for new information.
DDS Directive on Requirements Waived Due to COVID-19 – 4-15-2020
Compliance Measures for the HCBS Transition
HCBS Final Rule Compliance Report – October 2021
HCBS Waiver Audit – October 2017 | October 2015
HCBS Amendment Monitoring Review Report – October 2017
Policies and Procedures
Guidelines and Tools
IRC is committed to helping our community stay well-informed. We believe in openness and in providing current and complete information. Our Transparency and Access to Public Information Policy (English | Spanish) was established to provide access to public information about IRC and the services we provide.
IRC’s code of ethics requires employees, officers, and board members to observe the highest ethical standards while conducting business on behalf of the agency. IRC’s Whistleblower Policy (English | Spanish) was established to ensure that any member of the IRC Community can report good faith suspicions, concerns, or inappropriate activity without fear of retaliation.
Whistleblower complaints can be made, anonymously, to the following groups at Inland Regional Center:
Executive/Associate Executive Directors | Board of Trustees | Human Resources | IRC Managers
Whisteblower complaints can also be submitted directly to the Department of Developmental Services.
The Consumer Complaint Process is used when a Consumer, or his/her representative, believes that a regional center or regional center service provider has withheld a right that the Consumer is entitled to by law. The goal of this process is to provide a thorough resolution when a rights infringement has occurred, while working to prevent similar occurrences in the future. To register a complaint, please use the Complaint Form/Investigation Request: English | Spanish
Completed complaint forms can be sent to legalaffairsappeals@inlandrc.org.
Note: The Consumer Complaint Process is not used to resolve disputes regarding the scope, amount, or rates of services/supports in the Individual Program Plan (IPP). Such disputes are resolved via Fair Hearings.
Copies of Consumer/Applicant files shall be made only with the express written consent and authorization of an adult Consumer/Applicant, conservator, parent/legal guardian of a minor or as otherwise allowed pursuant to Welfare and Institutions Code (WIC) Section 4514. IRC may charge a nominal fee to reproduce records in accordance with WIC Section 4725 and Evidence Code Section 1158. Electronically stored records may be copied to a password protected CD and mailed via certified mail, sent via encrypted mail (file size permitting) or fax. There is no charge for an electronic transfer. There is no charge for records if you have filed an appeal and the appeal is pending.
To request records:
1. Individuals seeking their records or Parent/Guardian/Conservator, complete this form: Request to Obtain Records (English | Spanish)
2. If written consent is needed to obtain records, complete this form: Authorization to Release Confidential/Protected Health Information (English | Spanish)
3. Please submit your record request forms to:
Inland Regional Center
P.O. Box 19037
San Bernardino, CA 92423
Fax: (909) 890-3008
California state law prohibits regional center employees and board members from having any financial interest which might pose a conflict of interest with regional center operations. Every regional center employee and board member must submit a conflict of interest reporting statement.
Conflict of Interest Policy/Procedure – IRC Board Members | IRC Employees
Inland Regional Center works diligently to secure supports and services that meet Consumer needs, as specified in the Individual Program Plan (IPP). Services and supports that promote IRC’s core values of independence, inclusion, and empowerment are given the highest priority. Information about what services are available, how these services are requested, and who qualifies for them, can be found in IRC’s Purchase of Service Policy (English | Spanish)