Accountability

At IRC, we aim to uphold the highest standards of integrity and transparency, in providing services to our Consumers. This page has been created in accordance with our Transparency and Access to Public Information Policy. Our goal is to connect our Consumers, their families, and the community with information about how IRC conducts business and manages funds, while addressing the needs of a diverse population. Information about agencies that provide oversight to IRC and advocate for our Consumers can also be found here.

DDS provides services to California residents with developmental disabilities, through contracts with 21 regional centers, including IRC. DDS monitors regional centers to ensure services are provided in accordance with the Lanterman Act, the legislation that established and guides the regional center system.

SCDD works to ensure that individuals with developmental disabilities and their families actively participate in planning the services and supports they need. SCDD has 13 regional offices providing services such as, advocacy assistance, training, and public information.

OCRA is a division of Disability Rights California. Through OCRA, a Clients’ Rights Advocate is designated for each regional center to help with legal problems and to investigate denials of rights.

Irene Padilla – IRC Clients’ Rights Advocate | 909.383.1133 | irene.padilla@disabilityrightsca.org

Each fiscal year regional centers and the Department of Developmental Services gather information on how services and supports are purchased. This information is referred to as Purchase of Service (POS) data. POS data shows how regional centers spent service dollars in five categories: by age, race/ethnicity, primary language, disability, and residence type. Below you can view current and past IRC POS data and associated materials.

Disparity Memo for FY 2014-2015

Disparity Data Plan for FY 2014-15

Presentation: Exploring Equity in Regional Center Services

Diversity/Disparity Assurance Plan 2015-2016

Purchase of Service Data Fiscal Year (FY) 2015-2016

If you would like to request copies of the Purchase of Service Data from previous years please contact community@inlandrc.org

In 2011, IRC was placed on probation by the Department of Developmental Services (DDS). The contract between IRC and DDS was amended to reflect the corrective actions that must be taken. Corrections were to be made in the following areas: fiscal management, compliance with the law and DDS, ensuring a legally compliant work place, and fostering a working relationship with the community.

Original Probation Letter – January 2011

Probation Report – March 2011 | DDS Response

Probation Report – July 2011 | DDS Response

Audit 2010-2011 and 2011-2012

DDS Audit Findings – October 2011

HCBS Waiver Audit – October 2015

IRC Audit 2008-2010 with Follow-Up Review

IRC provides IRS reports, annual financial statements, and associated data to maintain fiscal transparency. This information explains how IRC spends tax dollars received through state and federal funding.

IRC Form 990
2012-2013 | 2013-2014 | 2014-2015 | 2015-2016

IRC Financial Statements
2012-2013 | 2013-2014 | 2014-2015 | 2015-2016

Report on Personnel Classifications – 2016

Contract and Procurement Policy

IRC Home and Community Based Waiver Report – 2014

Purchase of Service Disparity Memo and Report – May 2017

Each year, the Department of Developmental Services (DDS) and IRC develop a performance contract to determine and measure how IRC delivers services.
Community input is vital in developing the specifics of the contract! Comments and suggestions can be submitted via Performance Contract Survey.

Performance Contract Presentations
2016 | 2017

Performance Contracts
2015 | 2016 | 2017

Performance Report
2017

In 2016, IRC was notified by Department of Developmental Services (DDS), that caseload requirements were not met for 2 consecutive reporting periods. IRC was asked to create a correction plan with input from the IRC Community. The original DDS letter and corresponding IRC plan can be viewed below.

DDS Letter and IRC Plan of Action – June 2016

IRC Functional Staffing Survey – December 2016

IRC Caseload Ratio Survey Plan of Correction Letter – April 2017

IRC Caseload Ratio Plan of Correction – June 2017

Policies and Procedures

The primary purpose of inlandrc.org is to promote the mission, message, and brand of Inland Regional Center (IRC) to key audiences. IRC has defined a set of guidelines, or Website Purpose Statement, to assist in maintaining a curated and uniform web experience.
IRC’s code of ethics requires employees, officers, and board members to observe the highest ethical standards while conducting business on behalf of the agency. IRC’s Whistleblower Policy was established to ensure that any member of the IRC Community can report good faith suspicions, concerns, or inappropriate activity without fear of retaliation.

Whistleblower complaints can be made, anonymously, to the following groups at Inland Regional Center:
Executive/Associate Executive Directors | Board of Trustees | Human Resources | IRC Managers

Whisteblower complaints can also be submitted directly to the Department of Developmental Services

The Consumer Complaint Process is used when a Consumer, or his/her representative, believes that a regional center or regional center service provider has withheld a right that the Consumer is entitled to by law. The goal of this process is to provide a thorough resolution when a rights infringement has occurred, while working to prevent similar occurrences in the future. To register a complaint, please use the Complaint Form/Investigation Request: English | Spanish

Note: The Consumer Complaint Process is not used to resolve disputes regarding the scope, amount, or rates of services/supports in the Individual Program Plan (IPP). Such disputes are resolved via Fair Hearings.

Copies of Consumer files shall be made only with the express written consent and authorization of an adult Consumer, conservator, parent/legal guardian of a minor or as otherwise allowed pursuant to Welfare and Institutions Code (WIC) Section 4514. IRC may charge a nominal fee to reproduce records in accordance with WIC Section 4725 and Evidence Code Section 1158. Records can be printed, stored on a CD or transferred electronically. There is no charge for an electronic transfer. There is no charge for records if you have filed an appeal and the appeal is pending.

To request records:
1. Complete this form: Request to Obtain Records (English | Spanish)
2. If written consent is needed to obtain records, you may complete this form: Authorization to Release Confidential/Protected Health Information (English | Spanish)
3. Please submit your record request forms to:

Custodian of Records/Legal Affairs
Inland Regional Center
P.O. Box 19037
San Bernardino, CA 92423
Fax: (909) 890-3008
California state law prohibits regional center employees and board members from having any financial interest which might pose a conflict of interest with regional center operations. Every regional center employee and board member must submit a conflict of interest reporting statement.

Conflict of Interest Policy/Procedure – IRC Board Members | IRC Employees

Inland Regional Center works diligently to secure supports and services that meet Consumer needs, as specified in the Individual Program Plan (IPP). Services and supports that promote IRC’s core values of independence, inclusion, and empowerment are given the highest priority. Information about what services are available, how these services are requested, and who qualifies for them, can be found in IRC’s Purchase of Service Policy
Nothing is more important to IRC than the health, safety and security of our consumers. We have a Zero Tolerance Policy as it relates to Consumer abuse or neglect.