Service Providers

Inland Regional Center (IRC) contracts with community-based Service Providers to help IRC Consumers live the most independent and empowered lives possible, as established by the Lanterman Act. IRC Service Providers or “Vendors” provide services to Consumers, as outlined in the Consumer’s service plan. You can view a list of IRC Service Providers, by category, in the Service Provider Directory. This page is designed to provide information and support to current Service Providers, as well as those interested in becoming an IRC vendor.

IRC works alongside qualified individuals and organizations to develop innovative services for our Consumers.

The following are resources and information frequently accessed by IRC Service Providers. If you would like additional information please contact your Quality Assurance liaison or IRC’s Community Engagement team.

Service Providers complete and submit invoices to IRC using eBilling, a web-based invoicing system. eBilling is also used to view electronic payments and billing history.

Service Providers must complete the enrollment process prior to accessing the system. Additional information on how to use eBilling can be found in the User Guide or the system’s Frequently Asked Questions.

Important billing information including due dates and check mailings can be found in the Purchase of Service Payment Schedule.

Inland Regional Center monitors Service Providers and their programs through a process called Quality Assurance (QA). The QA department works diligently to ensure that Providers are delivering services to Consumers, in accordance with Title 17 requirements, IRC policies, and the Service Provider’s Program Design.

The QA department assigns each Service Provider a QA Liaison that will act as the Provider’s primary contact at IRC. The QA Liaison will investigate any reports or concerns that may be a violation of Consumer rights and/or a health and safety issue. When appropriate, the QA department will provide technical assistance to a Service Provider when areas of improvement are identified.

In addition to working with Service Providers, the Quality Assurance team also works with Community Care Licensing, Adult Protective Services, Child Protective Services, law enforcement, and community partners to ensure the quality provision of services.

Inland Regional Center provides Continuing Education Unit (CEU) opportunities throughout the year, some of which are web-based. Please refer to IRC’s Calendar of Events for training dates or contact the Quality Assurance team.

Legislative changes, procedural updates, and changing economic factors are topics important to IRC Service Providers. These topics and more are addressed by the Vendor Advisory Committee (VAC), led by an IRC Board of Trustees member. VAC meetings are a forum for Service Providers and IRC representatives to discuss needs and concerns related to the provision of services. Meetings are held every other month and are hosted by IRC Service Providers.

Each vendor category also has a pre-VAC meeting where they discuss issues that are specific to their industry; all vendors are encouraged to attend. Dates for VAC and pre-VAC meetings can be found by visiting IRC’s Calendar of Events.

Vendor Advisory Committee Bylaws

VAC Meeting Minutes
2017 – June | April | February

IRC’s Vendor Advisory Committee supports the following schedule of suggested closure days for the 2017-2018 Fiscal Year:

July 4, 2017 – Independence Day
September 4, 2017 – Labor Day
November 23, 2017 – Thanksgiving Day
December 25, 2017 – Christmas Day
January 1, 2018 – New Year’s Day
May 28, 2018 – Memorial Day

These holidays closures are suggestions; Regional Centers no longer issue Uniform Holiday Schedules. Service Providers who remain open on the suggested holidays, should coordinate with the Consumer’s other providers, such as day/work programs, residential providers and transporters, to ensure continuity of service.

California Code of Regulations (Title 17, Article 2, Section 54327), requires all Service Providers and long-term health care facilities to report “special incidents” if they occurred during the time the Consumer was receiving a service or support. Examples of special incidents include, but are not limited to, medication error, abuse/neglect, injury, death, or if the Consumer is the victim of a crime. A more detailed list can be found on the IRC Special Incident Report form.

The following is the process for filing a Special Incident Report (SIR) with IRC:
1) Within 24 hours, verbally notify the Consumer’s Service Coordinator of the incident
2) Within 48 hours, complete and submit IRC’s Special Incident Report form online
3) Notify appropriate licensing agency per Title 22 regulations, if applicable
4) Notify authorities (APS, CPS, Ombudsman, Law Enforcement) of any allegations of abuse, neglect, or victim of crime incidents, if applicable
5) Maintain a copy of completed SIR in the Consumer’s file

Should you have any questions about Special Incident Reports, contact IRC’s SIR Coordinator.

To become a Service Provider with Inland Regional Center applicants must complete a thorough application and screening process called Vendorization. The Vendorization process allows IRC to select Service Providers that comply with all licensing and Title 17 regulations, as well as meeting IRC standards and requirements. IRC can only vendor Service Providers within IRC’s catchment area. During the Vendorization process, prospective Service Providers will be required to submit a valid business license with an address in either Riverside or San Bernardino county.

To initiate the process of becoming an IRC Service Provider, an applicant will submit a letter of intent to IRC’s Resource Development and Transportation Unit (RDTU). The letter should give a brief overview of the type of service the applicant would like to provide, the type of Consumers they would like to work with, and the geographic location of their potential program/service. If the applicant knows the IRC service code for the type of service they are interested in providing, they should also include that.

After the RDTU Program Manager has reviewed the letter of intent they will assign a RDTU Specialist to assist the applicant in the program design review process. The RDTU Specialist will provide the applicant a checklist for what is required in their Program Design. A Program Design is a detailed business plan and a comprehensive report of precisely how a Service Provider will deliver services to IRC Consumers. Program Designs include information about the program’s mission and service philosophies, how the business will be run, staffing ratios, crisis intervention plans, organizational charts, licensing information, staff credentials, and much more. Program Design requirements vary based on the type of service being provided, in accordance with Title 17 and IRC best practices.

Once an applicant has completed the Resource Development they will be referred to IRC’s Vendorization to submit all necessary documentation. If approved, the Service Provider, will be provided a Vendor number and service code.  Becoming an IRC Service Provider does not guarantee referrals.
All services funded by IRC must be linked to an outcome in the Consumer’s Individual Program Plan. Service Providers should not initiate services before they are authorized by IRC.

Those interested in opening a residential facility for IRC Consumers must attend a New Residential Services Provider Orientation (NRSPO). These Orientations are held four times per year and are an integral part of the Vendorization process for Residential Service Providers. Read more in about these Orientations in the NRSPO Frequently Asked Questions.

NRSPO | Deadlines – Update 11/2017 | QualificationsOrientation Application

To begin the Vendorization process or for additional information contact IRC’s Resource Development and Transportation department.

Vendorization Overview | Frequently Asked Questions

Current Service Needs

In serving Inland Regional Center Consumers, all Service Providers adhere to IRC’s Policies and Procedures, including our Whistleblower Policy, our Zero Tolerance Policy, and our commitment to Consumer confidentiality.

Service Needs

As needs arise in our communities, IRC will work alongside qualified individuals and organizations to develop innovative programs, services, and residential facilities for our Consumers. When IRC identifies a service need, a Notice of Need or Request for Proposal will be posted on this page. These announcements include service descriptions, qualification requirements, submission information, and other pertinent details.

Provider Updates