Service Providers

Service Providers complete and submit invoices to IRC using eBilling, a web-based invoicing system. eBilling is also used to view electronic payments and billing history.

Service Providers must complete the enrollment process prior to accessing the system. Additional information on how to use eBilling can be found in the User Guide or the system’s Frequently Asked Questions.

Important billing information including due dates and check mailings can be found in the Purchase of Service Payment Schedule.

Inland Regional Center monitors Service Providers and their programs through a process called Quality Assurance (QA). The QA department works diligently to ensure that Providers are delivering services to Consumers, in accordance with Title 17 requirements, IRC policies, and the Service Provider's Program Design.

The QA department assigns each Service Provider a QA Liaison that will act as the Provider's primary contact at IRC. The QA Liaison will investigate any reports or concerns that may be a violation of Consumer rights and/or a health and safety issue. When appropriate, the QA department will provide technical assistance to a Service Provider when areas of improvement are identified.

In addition to working with Service Providers, the Quality Assurance team also works with Community Care Licensing, Adult Protective Services, Child Protective Services, law enforcement, and community partners to ensure the quality provision of services.

Inland Regional Center provides Continuing Education Unit (CEU) opportunities throughout the year, some of which are web-based. Please refer to IRC’s Calendar of Events for training dates or contact the Quality Assurance team.

Legislative changes, procedural updates, and changing economic factors are topics important to IRC Service Providers. These topics and more are addressed by the Vendor Advisory Committee (VAC), led by an IRC Board of Trustees member. VAC meetings are a forum for Service Providers and IRC representatives to discuss needs and concerns related to the provision of services. Meetings are held every other month and are hosted by IRC Service Providers.

Each vendor category also has a pre-VAC meeting where they discuss issues that are specific to their industry; all vendors are encouraged to attend. Dates for VAC and pre-VAC meetings can be found by visiting IRC’s Calendar of Events.

Vendor Advisory Committee Bylaws

VAC Meeting Minutes

2024 - August | July | June | May | April | March | February | January

2023 - November | October|  September | July | June |  May | April | March | February | January

2022 - November | October | September | August | July |  June | May | April | March | February | January

2021 - November | October | September | August | July | June | May | April | March | February | January

2020 - September | August | July | June | May | April | February

2019 - December | October | August | June | April | February

2018 - October | June | April | February

2017 - October | June | April | February

California Code of Regulations (Title 17, Article 2, Section 54327), requires all Service Providers and long-term health care facilities to report “special incidents” if they occurred during the time the Consumer was receiving a service or support. Examples of special incidents include, but are not limited to, medication error, abuse/neglect, injury, death, or if the Consumer is the victim of a crime. A more detailed list can be found on the IRC Special Incident Report form.

The following is the process for filing a Special Incident Report (SIR) with IRC:
1) Within 24 hours, verbally notify the Consumer’s Service Coordinator of the incident
2) Within 48 hours, complete and submit IRC’s Special Incident Report form online
3) Notify appropriate licensing agency per Title 22 regulations, if applicable
4) Notify authorities (APS, CPS, Ombudsman, Law Enforcement) of any allegations of abuse, neglect, or victim of crime incidents, if applicable:
-  San Bernardino County: Email a completed SOC 341 Form to [email protected]
-  Riverside County: Visit www.reporttoaps.org
5) Maintain a copy of completed SIR in the Consumer’s file

Should you have any questions about Special Incident Reports, contact IRC’s SIR Coordinator.

In June 2022, the State's Budget Trailer Bill for developmental services, SB 188 (Chapter 49, Statutes of 2022), added Welfare and Institutions Code section 4688.06, establishing the Coordinated Family Support (CFS) Services Pilot Program.