Consumers and Families

Welcome IRC Consumers and Families! This page was designed to help you learn about how Regional Centers operate, how IRC provides services, and the roles Service Coordinators play in your service plan. You will also find definitions for frequently used terms, information about IRC documents/forms, and what to do if you disagree with a decision made by the Regional Center. If you have any questions about the information presented here, please contact IRC’s Community Engagement team.

A Consumer is a child or adult with developmental disabilities who receives Regional Center services.

Frequently Used Terms

Inland Regional Center, along with 20 other Regional Centers in the state of California, was established by the Lanterman Act, a law passed in 1969. The Lanterman Act ensures that people with developmental disabilities receive supports and services to live the most independent and productive lives possible. The Lanterman Act defines which diagnoses make someone eligible for Regional Center services, what types of supports/programs will be provided, how program plans are developed, and much more. Also, frequently used terms like Consumer, CSC, and IPP, come directly from the Lanterman Act.

Lanterman Developmental Disabilities Services Act | Consumer’s Guide


IRC is committed to establishing collaborative relationships with Consumers and families. Our primary focus is creating service plans that address the individual needs of each Consumer. Though, there may be occasions where the Regional Center and a Consumer/family disagree about eligibility or services. If you disagree with a Regional Center decision you can ask your Service Coordinator, and if appropriate their Program Manager, to meet with you and discuss the decision. This allows everyone involved to make sure that all essential information was considered. If things cannot be resolved during this meeting, Consumers/families have the right to appeal the decision.

The process of appealing decisions regarding services is called Fair Hearings. Below are links to Fair Hearings processes and forms found on the Department of Developmental Services website. If you would like to speak to an IRC Representative about the Fair Hearings process you can contact our Legal Affairs Department.

Early Start Appeals (under age 3) | Fair Hearings (over age 3)

Note: Fair Hearings deal specifically with disagreements regarding eligibility or the type/amount of services in a Consumer’s service plan. If you have a concern or complaint that is not related specifically to a service or eligibility you can contact our Community Engagement team or use the Consumer Complaint Process.

Common Services

Person-centered planning is used when developing a Consumer’s Individual Program Plan (IPP). The IPP outlines the goals developed by the Consumer and their support team, as well as the services and supports they will receive to help those goals. Many of the services/supports listed in the IPP are funded by Inland Regional Center. However, services and supports may also be provided by other agencies such as the Social Security Administration, school districts, county agencies, etc.

All services funded by IRC must be linked to an IPP goal and the Consumer must meet the qualification criteria for that service, as established by the Lanterman Act.

Below you will find a list of the most common services provided by IRC. This list a reference and resource to IRC Consumers and their families. Any service not addressed here may be discussed with an IRC Service Coordinator.

Common Services Listing  |  Lista de Servicios Comunes


The Department of Developmental Services (DDS) is creating a program to allow Regional Center Consumers more control in developing their service plans and selecting service providers. The Self Determination Program (SDP) gives participants a budget to purchase services and supports from the providers of their choice. SDP participants have a larger role in their service planning and implementation, while receiving assistance from a financial services management provider and an independent facilitator. For detailed information and program updates visit the DDS Self-Determination home page.

Inland Regional Center will initially have 244 spaces for Consumers to participate in SDP, once it is launched by DDS. Interested in the Self-Determination program? Email and notify your Consumer Service Coordinator of your interest.  To determine whether a Consumer has already been added to the Self-Determination Interest list, please visit the Self-Determination Program (SDP) Verification Page.

2018 Self-Determination Meeting Agendas – NovemberOctoberSeptemberJulyAprilFebruary | February Minutes

2017 Self-Determination Meeting Agendas – October | August | July | May | April | February | January | Archives

Diversity Outreach Programs

Equity in service is of the utmost importance to Inland Regional Center. IRC has two programs designed to reach out to underserved IRC communities: the Autism Parent Education Program (APEP) and Fiesta Familiar.

To learn more about these programs you can view a short informational video. English | Spanish

Families interested in attending either program should contact their IRC Service Coordinator to help them register! For general information on APEP or Fiesta Familiar, contact our Diversity Outreach Coordinator Lilliana Garnica at

Employment First Policy

Inland Regional Center (IRC) philosophies include promoting independence, empowering our Consumers, and ensuring they are included in the everyday routines of community life. Consistent with state law and agency core values, IRC has developed an Employment First Policy. IRC’s Employment First Policy states that integrated employment will be the first option for every working age adult and fully supports the principles outlined in Assembly Bill 1041.

Register to Vote!

Inland Regional Center encourages all members of the IRC Community, including our Consumers, to participate in the democratic process and exercise their right to vote. Visit the Secretary of State’s website to register today!

Private Insurance Co-Payments

For many IRC Consumers, January 1, 2018, will be the beginning of a new insurance plan year. Consumers/families who have private insurance and are receiving co-pay, co-insurance, or deductible assistance from Inland Regional Center must submit an Insurance Information Form. This form is for those receiving assistance with behavioral health therapies.

This form will be sent to those receiving assistance, November 1, via mail and must be returned by December 31, 2017. Those who may require assistance with this form should contact their Service Coordinator.


Inland Regional Center is committed to preserving the privacy and confidentiality of the Consumers we serve, in accordance with state and federal law. In some cases, IRC may not be able to provide information requested where confidentiality may be at risk. Please read more about Records Requests on our Accountability page.