Consumers and Families
Welcome IRC Consumers and Families! This page was designed to help you learn about how Regional Centers operate, how IRC provides services, and the roles Service Coordinators play in your service plan. You will also find definitions for frequently used terms, information about IRC documents/forms, and what to do if you disagree with a decision made by the Regional Center. If you have any questions about the information presented here, please contact IRC’s Community Engagement team.
- Lanterman Act and Regional Center
- Consumers and Service Coordinators
- Individual Program Plan
- Services and Providers
CSC is another term you will hear frequently. A CSC is a Consumer Services Coordinator, or Service Coordinator for short. Once a person is found eligible for Regional Center services, they are paired with a Service Coordinator who becomes their main contact at IRC. The Service Coordinator will meet with the Consumer, and their family/support team, to understand their needs and goals. The Service Coordinator also coordinates supports and services to help a Consumer enhance their opportunities for independence, empowerment, and community inclusion. Consumer goals, needs, skills, preferences, supports and services are all addressed in the Individual Program Plan which acts as a contract between the Consumer and the Regional Center.
Note: A service plan for an IRC Consumer under age 3 is called an Individual Family Service Plan (IFSP). A Service Coordinator for this age group is called an Infant Service Coordinator (ISC).
During the IPP meeting the team will discuss various aspects of the Consumer’s life including, their home life, school/work, medical conditions/needs, behavioral health, daily living skills, and more. These discussions set the stage for the Desired Outcomes section of the IPP, which defines the Consumer’s goals for the year. A complete and detailed IPP helps explain and justify the services and supports that the Consumer will receive.
The Desired Outcomes section of the IPP is based on the Consumer’s needs and preferences. These goals are specific and measurable, and include timelines set by the Consumer and their support team. The IPP will also list the services and supports the Consumer will need to help achieve their stated goals, including those provided by agencies outside of IRC.
At Inland Regional Center, IPP meetings typically happen on an annual basis, but IPPs can be amended when necessary. The Individual Program Plan must be signed before it can be implemented, and IRC must send the Consumer a copy of their IPP within 45 days of the meeting. It is very important that Consumers/families thoroughly review their IPP for accuracy, because this document acts as a contract between the Consumer and the Regional Center.
Additionally, some of the services and supports listed in the IPP are provided by agencies outside of the Regional Center, such as the Social Security Administration, school districts, county agencies, etc. If a service/support is provided by an agency outside of the Regional Center that agency will be identified in the IPP.
A person-centered, individualized planning process is used when developing IPPs, this means that the supports and services a Consumer receives will vary depending on their goals, objectives, needs, and strengths. For example, a Consumer who is a child may have respite services to achieve their IPP goal of living in the family home. An adult Consumer who is attending a community college may receive transportation services to meet their goal of furthering their education. A Consumer who has an elevated medical need may reside in an Intermediate Care Facility to meet their IPP goal of living in the least restrictive environment. It is important to note that all services funded by IRC must be linked to an IPP goal and the Consumer must meet the qualification criteria for that service, as established by the Lanterman Act.
The Department of Developmental Services (DDS) is creating a program to allow Regional Center Consumers more control in developing their service plans and selecting service providers. The Self Determination Program (SDP) gives participants a budget to purchase services and supports from the providers of their choice. SDP participants have a larger role in their service planning and implementation, while receiving assistance from a financial services management provider and an independent facilitator. For detailed information and program updates visit the DDS Self-Determination home page.
Inland Regional Center will initially have 244 spaces for Consumers to participate in SDP, once it is launched by DDS. Interested in the Self-Determination program? Email firstname.lastname@example.org and notify your Consumer Service Coordinator of your interest.
Self-Determination Interest List – May 2017
Employment First Policy
Inland Regional Center (IRC) philosophies include promoting independence, empowering our Consumers, and ensuring they are included in the everyday routines of community life. Consistent with state law and agency core values, IRC has developed an Employment First Policy. IRC’s Employment First Policy states that integrated employment will be the first option for every working age adult and fully supports the principles outlined in Assembly Bill 1041.
Register to Vote!
Inland Regional Center encourages all members of the IRC Community, including our Consumers, to participate in the democratic process and exercise their right to vote. Visit the Secretary of State’s website to register today! If you would like help registering to vote please your Service Coordinator or IRC’s Community Engagement Team for assistance.
Disability Rights California offers a variety of publications on voting and voting rights.