Accountability
At IRC, we aim to uphold the highest standards of integrity and transparency, in providing services to our Consumers. This dashboard has been created in accordance with our Transparency and Access to Public Information Policy. Our goal is to connect our Consumers, their families, and the community with information about how IRC conducts business and manages funds, while addressing the needs of a diverse population. Information about agencies that provide oversight to IRC and advocate for our Consumers can also be found here.
To access our new Transparency page, please click or tap here.
Transparency
Department of Developmental Services – DDS provides services to California residents with developmental disabilities, through contracts with 21 regional centers, including IRC. DDS monitors regional centers to ensure services are provided in accordance with the Lanterman Act, the legislation that established and guides the regional center system.
State Council on Developmental Disabilities – SCDD works to ensure that individuals with developmental disabilities and their families actively participate in planning the services and supports they need. SCDD has 13 regional offices providing services such as, advocacy assistance, training, and public information.
Office of Clients’ Rights Advocacy – OCRA is a division of Disability Rights California. Through OCRA, a Clients’ Rights Advocate is designated for each regional center to help with legal problems and to investigate denials of rights.
- OCRA Office (IRC Clients) – (909) 383-1133 | [email protected]
- Ronda Chow – Clients’ Rights Advocate | [email protected]
Each fiscal year regional centers and the Department of Developmental Services gather information on how services and supports are purchased. This information is referred to as Purchase of Service (POS) data. POS data shows how regional centers spent service dollars in five categories: by age, race/ethnicity, primary language, disability, and residence type. Below you can view current and past IRC POS data and associated materials.
You may also view POS data available on the Department of Developmental Services (DDS) Webpage:
View: Purchase of Service Presentation FY 2024-2025 – Presented on February 12, 2026 – English | Español
Diversity/Disparity Assurance Plan
2024-2025 – English | Español | Tagalog | Vietnamese | Arabic | Chinese
2023-2024 – English | Español | Tagalog | Vietnamese | Arabic | Chinese
2022-2023 – English | Español | Tagalog | Vietnamese | Arabic | Chinese | DDS Letter
2021-2022 – English | Español | Tagalog | Vietnamese | Arabic | Chinese | DDS Letter
2020-2021 – English | Español | Tagalog | Vietnamese | Arabic | Chinese
2019-2020 – English | Español
2018-2019 – English | Español
2014-2015 | 2015-2016 | 2016-2017 | 2017-2018
POS Disparity Data
2025 – English | IPP Not Threshold Language Chart
2024 – English
2023 – English | Español
2022 – English | Español
2021 – English | Español
2020 – English | Español
2013 | 2014 | 2015 | 2016 | 2017 | 2018 | 2019
POS Public Input Meeting Presentation
2025 – English (Additional languages will be available soon)
2024 – English | Spanish
2022 – English | Español | ASL
2021 – English | Español
2020 – English | Español
2019 – English | Español
Overview of Community Engagement Department – Presentation
If you would like to request copies of the Purchase of Service Data from previous years, please contact [email protected].
IRC provides IRS reports, annual financial statements, and associated data to maintain fiscal transparency. This information explains how IRC spends tax dollars received through state and federal funding.
IRC Form 990
2024-2025 | 2023-2024 | 2022-2023 | 2021-2022 | 2020-2021 | 2019-2020
IRC Financial Statements / Independent Audits
2024-2025 | 2023-2024 | 2022-2023 | 2021-2022 | 2020-2021 | 2019-2020
Report on Administrative Expenditures
2024-2025 | 2024-2023 | 2022-2023 | 2021-2022 | 2020-2021 | 2019-2020
Report on Personnel Classifications
2025 | 2024 | 2023 | 2022 | 2021 | 2020
Report on Managerial Salaries, Wages, and Benefits
2025 | 2024 | 2023 | 2022 | 2021
Functional Operations Staffing Surveys
2025 | 2024 | 2023 | 2022 | 2021 | 2020 | 2019 | 2018 | 2017
DDS Audits – 2021-2022/2022-2023 | 2019-2021 | 2018-2019 | 2017-2018 | 2016-2017 | 2015-2016 | 2014-2015
2012-2013 and 2013-2014
IRC TCM Chart – 2017
Each year, the Department of Developmental Services (DDS) and IRC develop a performance contract to determine and measure how IRC delivers services.
Performance Contracts
2025 – English | Spanish | Tagalog | Vietnamese | Arabic | Chinese
2024 – English | Spanish | Tagalog | Vietnamese | Arabic | Chinese | Statement of Assurances | DDS Approval
2023 – English | Spanish | Tagalog | Vietnamese | Arabic | Chinese | DDS Approval
2022 – English | Spanish | Tagalog | Vietnamese | Arabic | Chinese
2021 – English | Spanish | Tagalog | Vietnamese | Arabic | Chinese
2020 – English | Spanish
2019 – English | Spanish
2015 | 2016 | 2017 | 2018
Performance Contract Report
2024 – English | Spanish | Tagalog | Vietnamese | Arabic | Chinese
2023 – English | Spanish | Tagalog | Vietnamese | Arabic | Chinese
2022 – English | Spanish | Acknowledgement Letter
2021 – English | Spanish | Acknowledgement Letter
2020 – English | Spanish
2019 – English | Spanish Addendum – English | Spanish
2018 – English | Spanish
2016 | 2017
Performance Contract Year-End Report
2024 – English | Spanish | Tagalog | Vietnamese | Arabic | Chinese
2023 – English | Spanish | Tagalog | Vietnamese | Arabic | Chinese
2022 – English | Spanish
2021 – English | Spanish
2020 – English | Spanish
2019 – English | Spanish
2024 Locally Developed Public Policy Measure – English | Spanish | Tagalog | Vietnamese | Arabic | Chinese
In 2016, IRC was notified by Department of Developmental Services (DDS), that caseload requirements were not met for 2 consecutive reporting periods. IRC was asked to create a correction plan with input from the IRC Community. The original DDS letter and corresponding IRC plan can be viewed below.
IRC Caseload Ratio Plan of Action Letter
July 2025 – English | Español | Vietnamese | Arabic | Tagalog | Chinese
IRC Caseload Ratio Plan of Action Letter
September 2024 – English | Español | Vietnamese | Arabic | Tagalog | Chinese
IRC Caseload Ratio Plan of Action Letter
August 2023 – English | Español | Vietnamese | Arabic | Tagalog | Chinese
IRC Caseload Ratio Plan of Action Letter
May 2022 – English | Español | Vietnamese | Arabic | Tagalog | Chinese
IRC Caseload Ratio Plan of Action Letter
October 2021 – English | Español | Vietnamese | Arabic | Tagalog | Chinese
IRC Caseload Ratio Survey DDS Acknowledgement Letter
2025 | 2024 | 2023 | 2022
IRC Caseload Ratio Plan of Correction Letter
2022 | 2021 | 2020 | 2017
IRC Caseload Ratio Compliance Presentation – 2022
The National Core Indicators (NCI) project helps agencies that serve people with developmental disabilities track performance. NCI measures areas of concern such as service planning, community inclusion, health, employment and more. Core indicators are standard across states and help assess service outcomes on a national level.
DDS National Core Indicator (NCI) – Comprehensive Dashboards Landing
IRC NCI Public Input Letter 2022-2023 – English | Spanish | Vietnamese | Tagalog | Arabic | Chinese
IRC NCI Public Input Letter 2021-2022 – English | Spanish | Vietnamese | Tagalog | Arabic | Chinese
IRC NCI Public Input Letter 2020-2021 – English | Spanish | Vietnamese | Tagalog | Arabic | Chinese
IRC NCI Public Input Letter 2019-2020 – English | Spanish | Vietnamese | Tagalog | Arabic | Chinese
IRC NCI Public Input Letter 2018-2019 – English | Spanish | Vietnamese | Tagalog | Arabic | Chinese
IRC NCI In-Person Survey Data 2022-2023 – Data | Enclosure A | Enclosure B
IRC NCI Statewide Reports 2021 – Adult Family Survey | Child and Family Survey | Family Guardian Survey
IRC NCI Statewide Reports 2023-2024 – Adult Family Survey | Child and Family Survey | Family Guardian Survey | Enclosure B
Recipients of the Service Access and Equity Grants from the Department of Developmental Services
In 2016, ABX2 1 (Chapter 3, Statutes of 2016) introduced Welfare and Institutions (W&I) Code section 4519.5(h), earmarking $11 million for the Department of Developmental Services (Department) to aid regional centers (RCs) in addressing discrepancies in their purchase of services (POS). This initiative aimed to mitigate inequalities. Subsequently, the FY 2017/18 developmental services trailer bill (AB 107 [Chapter 18, Statutes of 2017]) amended W&I Code section 4519.5, extending the eligibility for disparity funds to community-based organizations (CBOs). The Department remains steadfast in its commitment to understanding the obstacles faced by consumers and families in accessing services. Leveraging existing resources, it endeavors to achieve tangible progress in diminishing disparities across POS authorizations, utilization, and expenditures.
Over the past two decades, the issue of access to services for individuals with developmental disabilities from diverse communities has been extensively discussed and researched. Studies conducted by universities, research organizations, the Department, and RCs consistently reveal disparities, with communities of color experiencing lower rates of RC services and receiving fewer per capita POS compared to White individuals. While the causes of these inequities are under ongoing examination, various forums such as statewide stakeholder meetings, local community gatherings, and family testimonies have highlighted several recurring themes:
- Insufficient supply of culturally and linguistically appropriate information, service options, and providers.
- Cultural barriers and discomfort challenging authority figures, hindering some families from seeking necessary services and exercising their rights.
- Mistrust of public systems among certain communities of color.
- Socioeconomic factors posing obstacles to accessing RC services.
Efforts to engage community-based organizations representing affected groups will involve:
- Active participation in community meetings held across various locations statewide.
- Distributing grant guidelines for the Disparity Funds Program to organizations identified by the Department as serving and collaborating with underserved communities.
- Sharing information about the Disparity Funds Program with the Director’s Disparities Advisory Group, comprising representatives from community-based organizations, advocacy groups, RCs, and Department personnel.
- Publishing details about the Disparity Funds Program on the Department’s official website.
DDS Data Page: https://www.dds.ca.gov/rc/disparities/
DDS SAE Page: https://www.dds.ca.gov/rc/disparities/disparity-funds-program/
WELFARE AND INSTITUTIONS CODE – WIC DIVISION 4.5. SERVICES FOR THE DEVELOPMENTALLY DISABLED [4500 – 4885] ( Division 4.5 added by Stats. 1977, Ch. 1252. ) Law section (ca.gov)
Questions, comments, or concerns about DDS SAE Grants should be directed to Dr. CJ Cook, DBA at [email protected].
The following agencies receive grant funding from DDS to engage IRC clients and assist in reducing disparities within the served community:
The 2020-21 Budget Act has included funding for regional centers to improve and promote Language Access and Cultural Competency (LACC) to better support the language needs of individuals with developmental disabilities, their caregivers, and their family members. The primary purpose of these funds is to facilitate more consistent access to information and services for multi-lingual, monolingual, and diverse cultural groups.
Funding to Improve Language Access and Cultural Competency – DDS
FY 21/22 Regional Center Funding To Improve Language Access And Cultural Competency
2023 Focus Group Report – Nasaba Family Services & Consulting Inc.
This report is currently available in English only. Other languages to follow.
The Department of Developmental Services (DDS) worked with the Regional Center Performance Measures (RCPM) Workgroup, consisting of representatives from all aspects of the developmental disabilities services system to develop performance incentives and measures to promote improvements in consumer outcomes and regional center performance. This voluntary RCPM program has six focus areas identified by the workgroup, including: Early Start, Employment, Equity and Cultural Competency, Individual and Family Experience and Satisfaction, Person-Centered Services Planning, and Service Coordination and Regional Center Operations. Each focus area has one or more performance measures tied to specific desired outcomes, with corresponding performance targets and incentives.
Regional Center Performance Measures:
Enterprise systems are covered by Government Code §§ 7922.700 – 7922.725 of the California Public Records Act (CPRA). An “enterprise system” is a software application or computer system that (1) collects, stores, exchanges, and analyzes information that IRC uses; (2) is a multi-departmental system or a system that contains information collected about the public and (3) is a system of record. A “system of record” means a system that serves as an original source of data within IRC. Stated plainly, the CPRA requires IRC to create a catalog of multi-departmental systems or systems containing information about the public that store original records and to post the catalog on IRC’s website.
Which Systems Are Excluded
An enterprise system does not include (1) information technology (IT) security systems, including firewalls and other cybersecurity systems; (2) physical access control systems, employee identification management systems, video monitoring, and other physical control systems; (3) infrastructure and mechanical control systems; (4) systems related to emergency services; (5) information that would reveal vulnerabilities to, or otherwise increase the potential for an attack on, IRC’s IT system; and (6) the specific records that an IT system collects, stores, exchanges or analyzes.
The above shall not be interpreted to limit or expand a person’s right to inspect public records or change the process for requesting public records under the CPRA.
Read more about requesting records at IRC’s Records Page.
Guidelines and Tools
Policies and Procedures
IRC is committed to helping our community stay well-informed. We believe in openness and in providing current and complete information. Our Transparency and Access to Public Information Policy was established to provide access to public information about IRC and the services we provide.
Transparency and Access to Public Information Policy:
English | Spanish | Vietnamese | Tagalog | Arabic | Chinese
The primary purpose of IRC’s online presence is to promote the mission, message, and brand of Inland Regional Center (IRC) to key audiences. IRC has defined a set of guidelines, or Digital Communications Policies, to assist in maintaining a curated and uniform web experience.
Artificial Intelligence Use Statement
Inland Regional Center does not use generative artificial intelligence tools to create content for social media, the IRC website, or newsletter. All public-facing communications are developed, reviewed, and approved by staff to ensure accuracy, accessibility, and compliance with IRC policies and state requirements.
IRC Digital Communications Policy:
English | Spanish | Vietnamese | Arabic | Chinese | Tagalog
This policy explains how to request IRC’s participation in community events to make sure it fits its mission and values and promotes fair, culturally aware engagement in the community.
Policy Requesting Inland Regional Center Attendance at Community Outreach Events:
English | Spanish | Vietnamese | Arabic | Chinese | Tagalog
The primary purpose for a Social Media Disclaimer at IRC is to ensure our social media platforms are dedicated to fostering open, respectful, and informative dialogue. We aim to provide updates, share stories, and engage with our community on issues related to our regional center system in a proactive way. To maintain a safe and welcoming environment for all, we ask that our followers adhere to the guidelines outlined below.
IRC Social Media Disclaimer:
English | Spanish | Vietnamese | Arabic | Chinese | Tagalog
Inland Regional Center is committed to employees’ safety and health. We will not tolerate any form of violence or threats of violence in the workplace and will endeavor to prevent violent incidents from occurring and/or addressing such incidents if they should occur through the implementation of the IRC Workplace Violence Prevention Program (WVPP). The WVPP was established to ensure that any member of the IRC community can report, in good faith, any violence, threats of violence, or other violence concerns in the workplace without fear of retaliation. Employees can anonymously report a violent incident, threat, or other violence concerns through the WVPP link on IRC’s website.
IRC’s code of ethics requires employees, officers, and board members to observe the highest ethical standards while conducting business on behalf of the agency. IRC’s Whistleblower Policy (English | Spanish) was established to ensure that any member of the IRC Community can report good faith suspicions, concerns, or inappropriate activity without fear of retaliation.
Whistleblower complaints can be made, anonymously, to the following groups at Inland Regional Center:
Executive Director/General Counsel | Board of Trustees | Human Resources | IRC Managers
Whistleblower complaints can also be submitted directly to the Department of Developmental Services.
The Consumer Complaint Process is used when a Client, or his/her representative, believes a right (or rights) have been unfairly denied by a regional center, developmental center, or a service provider. To register a complaint, please use the Complaint Form/Investigation Request: English | Spanish
Completed complaint forms can be sent to [email protected].
Note: The Consumer Complaint Process is not used for disputes about eligibility for services or the nature, scope or type of services a consumer is receiving – see Appeals Process.
The purpose of the State complaint process is to investigate and resolve any alleged violations of federal or state laws or regulations governing California’s Early Start program including eligibility and services. Early Start is for infants and toddlers under the age of three who have a developmental delay or disability. Parents or any individual, agency or organization may file an Early Start State Complaint. The complaint may be filed against DDS, California Department of Education, any regional center, local education agency, or any private service provider receiving Early Start funds.
To register a complaint, complete the Early Start Complaint Investigation Request form-DS 1827: English | Spanish. For more information, please visit the DDS Early Start Complaint Process Page.
Mail Early Start Complaints to:
Director, Department of Developmental Services
Attn: Office of Community Appeals and Resolutions
1215 O Street (MS 8-20)
Sacramento, CA 95814
Fax: 916-654-3641; Email: [email protected]
Copies of Client/Applicant files shall be made only with the express written consent and authorization of an adult Client/Applicant, conservator, parent/legal guardian of a minor or as otherwise allowed pursuant to Welfare and Institutions Code (WIC) Section 4514. IRC may charge a nominal fee to reproduce records in accordance with WIC Section 4725 and Evidence Code Section 1158. Electronically stored records may be copied to a password protected CD and mailed via certified mail, sent via encrypted mail (file size permitting) or fax. There is no charge for an electronic transfer. There is no charge for records if you have filed an appeal and the appeal is pending.
To request records:
1. Individuals seeking their records or Parent/Guardian/Conservator, complete this form: Request to Obtain Records (English | Spanish)
2. If written consent is needed to obtain records, complete this form: Authorization to Release Confidential/Protected Health Information (English | Spanish)
3. Please submit your record request forms to:
Inland Regional Center
P.O. Box 19037
San Bernardino, CA 92423
Fax: (909) 890-3008
Visit our Requesting Client Records page for more information.
Visit our Public Records Act (PRA) Requests page to submit a request.
California state law prohibits regional center employees and board members from having any financial interest which might pose a conflict of interest with regional center operations. Every regional center employee and board member must submit a conflict of interest reporting statement.
Conflict of Interest Reporting Statements (Compilation) – 2025
Inland Regional Center works diligently to secure supports and services that meet Client needs, as specified in the Individual Program Plan (IPP). Services and supports that promote IRC’s core values of independence, inclusion, and empowerment are given the highest priority. Information about what services are available, how these services are requested, and who qualifies for them, can be found in IRC’s Purchase of Service Policy.
Purchase of Service Policy:
English | (Additional Languages to Follow)
Pursuant to Welfare and Institutions (W&I) Code §4434(d), the Department of Developmental Services (Department) has reviewed IRC’s POS policies for compliance with existing laws, regulations, and applicable court decisions.
The Department hereby approves the following POS policies contingent upon the regional center’s assurance the policies are implemented in compliance with applicable federal and state laws and regulations:
Respite POS Policy:
English | Spanish | Vietnamese | Tagalog | Arabic | Chinese
According to California Welfare and Institutions Code – WIC § 4648.5, the regional center’s ability to acquire social recreation and camp services had been suspended as of July 1, 2009. However, following extensive advocacy efforts, it was formally reinstated in 2021.
POS Policy Update for Social Rec, Camp, and Non-Medical Therapies:
English | (Additional Languages to Follow)